What Services do we offer?

Property Maintenance and Renovation

We have our own team of skilled and experienced property maintenance engineers who work 6 days a week looking after all of our houses. Employing our own staff means that we are not forced to depend on often unreliable workmen and rarely have to use outside contractors which enables us to offer a prompt service to our tenants.

Our workmen can deal with all types of property maintenance issues as and when they arise, ensuring we maintain high standards throughout. We also conduct quarterly health and safety checks, filing reports for each house. This is a full interior and exterior check from everything to the security of the property to the safety of the electrics etc. In addition to this, we ensure that all of our houses receive an annual gas safety check and 5 yearly electrical certificates, as required by law.

Our rates are very competitive and there are no call out fees, ensuring minimum expenditure for landlords and piece of mind for tenants. Our property maintenance service extends to the general public as well as our own clients. 

Domestic Cleaning

We manage over 150 house shares which are cleaned on a regular basis by our team of full time housekeepers. This proves very popular with tenants and landlords and ensures houses are kept in a good condition throughout.

In addition to this, our services are extended to the general public as well as our own clients. Your house can be cleaned as little or as often as you wish but would always be finished to a high standard. We advise that you give us a call to discuss your personal requirements in more detail. We would also be happy to visit your house without obligation to assess your individual requirements. 

General Complaints Procedure

Sherratt Properties Ltd aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation. 

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

In the first instance your complaint should be directed in writing to the Assistant Manager. She has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Managing Director, who will provide an independent review and will investigate your complaint.


Write to us:
FAO The Managing Director  
5, Trent House 
West Bridgford
Nottingham
NG2 5GN

E-mail us: complaints@nottslets.co.uk

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

  • The outcome of our investigation
  • What we will do to put things right if we have made a mistake

Tenant Fees:

House share tenant Fees:

We charge an initial administration fee of £225 plus VAT of before we process an application. 

Our fees incorporate credit checks, identification checks, employment checks, inventory costs, administration fees, labour and resources involved in providing good customer service. We endeavour to offer a transparent fee structure and further clarification is available upon request. 

The first month rent is due in advance We require clear funds before move in. There are no Deposits required. 

Single let tenant fees

We charge an initial administration fee of £195 plus VAT for the first applicant and £45 plus VAT.

Our fees incorporate credit checks, identification checks, employment checks, inventory costs, administration fees, labour and resources involved in providing good customer service. We endeavour to offer a transparent fee structure and further clarification is available upon request. 

A security deposit is required on all properties, this amount is usually equivalent to the first month's rent. The first month's rent is also due in advance. We require clear funds before move in.
 

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